General

Lilluwinter.com is run by Lillu Winter AB, a private limited liability company incorporated in Sweden, with the registered office at Johannes Plan 1, 111 38 Stockholm, Sweden. Our registered VAT number is SE556970889301. Our email address is help@lilluwinter.com. Please contact us if you have any questions or input regarding these terms and conditions, our products or web store. 

The terms and conditions are listed below. By accessing the website or when placing an order with Lillu Winter AB (hereinafter referred to as “we”) the customer (hereinafter referred to as “you”) agree to be bound by all the terms and conditions (the Terms). We reserve the right to revise these Terms without prior notice to you.

If you are below 18 years’ of age, you need your guardians consent to order our products.

Information displayed on this site relating to availability is subject to change by us without prior notice. Any links to other websites, which are not operated by us is out of our control and we accept no responsibility for them.

These terms are governed by Swedish law, and any contracts formed between via this website will be governed by Swedish law. The Swedish courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.

Price and Payment terms

Prices on our website are inclusive of sales tax, shipping and method of payment. There are no extra charges except those that appear on your list of purchases when you go to the checkout.

To countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We are unable to advise the amount this may be, as they vary from country to country and over time. Occasionally products may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the products are cleared. Lillu Winter cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty and the recipient is responsible for paying the duty. Please be aware that if the items shipped were returned because the recipient is not willing to pay the applicable local taxes or import duties, we are unable to refund shipping charges and any return charges incurred. Do not hesitate to contact us on help@lilluwinter.com if you have any questions related to shipping to your country.

We accept the following methods of payment:

-          Credit/debit payments from VISA or Mastercard through Paypal

-          PayPal

Please choose the payment method that suits you best.  Lillu Winter never saves any information regarding your credit card.

We aim to ensure that prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but the prices on the site at the time of any order placed will be the prices applicable to that order. We have no obligation to sell products to you at an incorrect lower price if the error is obvious and noticeable and could have reasonably been recognized by you as incorrect.

Shipping and delivery terms

Lillu Winter offers worldwide shipping to both residential and business addresses.If you require shipping to a country that is not listed in the shipping list in the check-out process, please email us at help@lilluwinter.com.

Orders within Europe typically take 2-4 working days. The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual products. All orders are subject to availability at all times.

In case Lillu Winter has reason to question buyer's solvency or ability to pay for delivered products, Lillu Winter have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which are accepted by Lillu Winter.

We aim to dispatch all products that we have in stock within 24 hours to ensure a timely delivery. Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch. Lillu Winter cannot be held accountable for delays in customs clearance.

We are unfortunately unable to redirect orders once items have been dispatched. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Cancellation by us

We reserve the right to cancel an order from our end, e.g. if:

• We have insufficient stock to deliver the products you have ordered
• We do not deliver to your area
• One or more of the products you ordered were listed with incorrect pricing information due to a typographical error

If we cancel your order we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

Privacy policy

When ordering from Lillu Winter you will be asked to fill in your personal information. Upon purchase you agree to this information is stored in accordance with Lillu Winter's privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law Personuppgiftslagen (198:204) you have the right to know the information Lillu Winter has registered about you. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. You can reach us on help@lilluwinter.com  and by letter on Lillu Winter AB, Johannes Plan 1, 111 38 Stockholm, Sweden. We also welcome any feedback and questions.

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide us to be distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.We have security measures in place to protect against the loss, misuse and alteration of personal information under our control.

Your personal data will be used to:

- Provide you with the information, products offered through our website, for billing and order fulfillment.
- Administer your account with us
- Improve the layout and content of our website
- Identify visitors to our website, carry out research on our users’ demographics and tracking of sales data
- Send you information about Lillu Winter including information about our products, provided you have indicated that you do not object to being contacted for these purposes. If you prefer not to receive any marketing communications from us, you can opt out at any time.

Lillu Winter and its affiliates may use cookies to monitor your shopping bag and keep statistics about our visitors. The information stored on your computer is only a unique number without any connection to personal information. A cookie is a text file which is stored in your computer's software with your permission. If you allow cookies, your browser will add the text to a separate file. In your browser settings you can choose to accept cookies or not. You can also delete cookies that have been stored on your computer at any time. You can visit our web site without allowing cookies and without revealing your identity.

Our website may contain links to and from the websites of our partner networks, advertisers and other third parties. Please note that if you follow a link to any of these websites, they have their own privacy policies and we do not accept any responsibility or liability for these policies.