Lillu Winter Headbands Lillu Winter Headbands

FAQ

Here are the most frequently asked questions about Lillu Winter. But if you do not find the answer you are looking for, please don’t hesitate to contact us!

What is the shipping cost?
Lillu Winter offers free shipping within Sweden. Shipping to other parts of the world is subject to a cost of 100 SEK.

Where are the products produced?
Lillu Winter's headbands are designed in Sweden and made in Italy. We have selected producers in the Italian towns Montappone and Bologna with long history of producing high-quality winter headwear. Montappone is located in central Italy, and the town is known as the center of the Italian hat production. Bolgona is the capital of the Italian region Emilia-Romagna. The city is mostly known for its University but is also the home of one of the most impressive trade fairs in Europe.This assures us that our headbands is produced of high-knowledgeable artisans and with high quality materials.

What return policy do you have?
We want our customers feel happy with their Lillu Winter headband, but if you feel the need to return your headband, we will arrange an easy return for you. To return your Lillu Winter headband, please contact us on help[at]lilluwinter.com within 14 days after you received your headband. But please note, we will only accept returns of headbands in original conditions -the headband must be unused and returned with the dustbag. Also attach the original waybill with your return, along with the waybill for return and exchanges. See more info on our Return Policy page. Make sure you pack the headband in a protective packaging.

What sizes are available for Lillu Winter’s headbands?
Lillu Winter headbands are flexible in size to fit most head sizes. This is enabled through an adjustable magnet closing. The headbands are 67 cm long and the adjustable magnet closing are meant to suit heads with the circumference of 54 to 65 cm. If your Lillu Winter doesn’t fit, we offer free returns.

What materials are used in Lillu Winter’s headbands?
At Lillu Winter we care about all living creatures and have therefore decided that we will not produce any headbands made out of real fur. Our textile fabrics are fashioned to simulate genuine animal fur

We have carefully selected materials that will keep you warm, look elegant, wear well and can be washed. All of our headbands are made of fine quality textiles and can endure a typical Nordic winter.

We want our Lillu Winter headbands to be both elegant and user friendly. That’s why we have chosen a mixed yarn including both wool and polyester for our Lillu Winter Urban and City headbands. The wool will keep you warm and the small amount of polyester will make sure your Lillu Winter headband will stay in shape.

Our Lillu Winter Classic and Finest headbands are both made in polyester fabric. This material can endure windy and wet weather and still maintain an elegant and luxurious look. All headbands from Lillu Winter have a soft inner lining out of fleece, keeping you warm. The fleece is made out of 100% polyester.

Why do you have faux fur and not real fur in your products?
At Lillu Winter we care about all living creatures and have therefore decided that we will not produce any headbands made out of real fur. Our textile fabrics are fashioned to simulate genuine animal and we hope you will be happy with your Lillu Winter Finest headband.

Can I wash my Lillu Winter headband?
All of our headbands are made of fine quality textiles and can endure a typical Nordic winter. With that being said, if you want to refresh your Lillu Winter headband we advise you to hand wash it gently and leave it flat to dry. Please avoid machine wash.

If you want to keep you Lillu Winter headband fresh and weather enduring longer you can always use impregnation shoe spray. The impregnation will make sure to keep moist and dust off your headband and make it last lovely longer.

How does the magnet closing work?
Our headbands in the models Classic and Finest have a unique magnet closing. The closing enables you to choose how tight you want to wear your headband and at the same time does not mess up your hair.

As long as the magnets stays in place within the headband they should not be dangerous, however we strongly advise you to use the headbands carefully if you have a pacemaker and if you have any health issues that could be harmed by a magnet, we encourage you to check with your doctor before using our headbands.We also strongly advise you not to let your children play with the headband without parental supervision.

Under normal circumstances, neodymium magnets keep their magnetism practically indefinitely. The following influences can lead to loss of magnetism:
- Heat: Most of the neodymium magnets should not be exposed to temperatures above 80 °C
- Other strong magnetic fields (e.g. of electromagnets)

Are the colors on the product photos on your website accurate?
We do our best to make sure that the photos on our website resemble the look and colors of the real products, however we cannot guarantee that the colors shown in the web store are the exact ones as in in real life. The colors may depend on your computer and monitor settings. We cannot guarantee that all pictures accurately reflect the true appearance. If you feel that the resemblance has failed to make you happy we offer you free exchanges and make sure returns are made easily.


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